INTRODUCTION

 

Purpose of the Report

This report analyzes how Midpoint Roofing, a family-owned roofing and exterior contracting company based in Union, New Jersey, utilizes Management Information Systems (MIS) to streamline its operations and deliver exceptional services. The report will assess the company's key operational processes, identify opportunities for improvement, and provide actionable recommendations to enhance its efficiency and competitive positioning.

Company Overview

Midpoint Roofing is a New Jersey-based company specializing primarily in residential roofing services. While roofing is the cornerstone of its business, the company has expanded its offerings to include other exterior solutions, such as siding and gutter installation. These additional services complement their core focus and position them as a comprehensive provider of exterior home improvement services. Key details about the company include:

1. Location: Union, New Jersey
2. Website: https://midpointroofing.com
3. Services: Roofing (core service), siding installation, and gutter maintenance
4. Size: Approximately 15 employees
5. Customer Base: Predominantly residential clients seeking reliable exterior solutions
6. Processes: Consultation, resource allocation, project execution, and customer feedback

Media and Resources

1. Visuals: Photos/videos showcasing roofing, siding, and gutter projects are included in the Appendices.

Data Collection and Gantt Chart

Our data collection involved a detailed interview with Kevin Estrada, who serves as both the owner and MIS manager, as well as on-site observations of the company’s operations. The Gantt chart provides a structured timeline of the project’s key phases: coordination, data gathering, analysis, and report finalization.